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 Content Editor ‭[1]‬


Third Largest Storm of the Century

As you may have seen in the news, the Timaru hailstorm is now being described as the third largest weather event in New Zealand this century. Total insurance costs are expected to exceed $83 million. Only the Lower North Island storms in February 2004 and Cyclone Debbie in April 2017 cost more.


More Than 12,000 Claims

We have received more than 12,000 claims from this storm for vehicles, properties, boats and more. Due to the large number of claims, repairs are taking longer than usual. We’re sorry for any inconvenience this may have caused.


Facing Challenges

We are facing supply and resource issues. Hailstorms in Australia have caused delays in getting some vehicle parts, with many parts having to be shipped from other countries. There’s also a limited supply of building resources such as scaffolding, which affects how many properties we can repair at one time.


Delivering on our Promise

However, we’ve taken extra steps to address these issues and help speed up the repairs process. We’ve set up two additional specialist vehicle repair sites. We have also brought onboard more local builders, suppliers and contractors to help cover the property repair workload.


Thank you

Our objective during the entire recovery operation has been to ensure we meet the needs of our customers as quickly as possible, and we continue to work hard to achieve that goal. Thank you for your continued patience and understanding.​

Understanding the claims process

We've been listening to customer feedback and we understand it would be helpful to know more about the process from lodging your claim to closing it. So, here’s some information that might help to answer some of your questions.



Haven’t claimed yet?

We are also concerned that we may not have heard from all of our affected customers. If you have hail damage and you haven’t lodged a claim yet, you can make a claim by calling 0800 800 800.

Already made a claim?

If you have lodged a claim and need to discuss it, you can contact our specialist team on 0800 HAILST (0800 424 578).


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Lantern Insurance is a business division of IAG New Zealand Ltd

For a complete description of your cover, please refer to your policy wording, policy schedule and any other relevant policy documents.
This information is a general guide only and is not necessarily complete. We reserve the right to change, update or correct any information from time to time without notice.