Content Editor ‭[2]‬


Latest Update


 Content Editor ‭[1]‬


Third Largest Storm of the Century

The Timaru hailstorm has been described as the third largest weather event in New Zealand this century. Total insurance costs are expected to exceed $83 million. Only the Lower North Island storms in February 2004 and Cyclone Debbie in April 2017 cost more. 


More Than 12,000 Claims

We received more than 12,000 claims from this storm for vehicles, properties, boats and more. Due to the large number of claims and the impact of the COVID-19 pandemic, repairs are taking longer than usual. We apologise for any inconvenience this delay has caused.​ 


Facing Challenges

Even before the COVID-19 pandemic, we were facing supply and resource issues due to a few factors, including a number of severe hailstorm events in Australia. This caused delays in the delivery of some vehicle parts, with many parts having to be shipped from other countries. The COVID-19 pandemic has exacerbated this issue and we unfortunately expect further delays. There’s also a limited supply of building resources such as scaffolding and reduced staff due to a number of international specialist hail storm repairers unable to return to New Zealand, which affects how many properties and vehicles we can repair at one time. 


Delivering On Our Promise

We’ve taken extra steps to address these issues and help speed up the repairs process. We have also brought onboard more local builders, suppliers and contractors to help cover the property repair workload.


Thank You


Our objective during the entire recovery operation has been to ensure we meet the needs of our customers as quickly as possible, and we continue to work hard to achieve that goal. Thank you for your continued patience and understanding.​


Understanding the claims process

We've been listening to customer feedback and we understand it would be helpful to know more about the process from lodging your claim to closing it. So, here’s some information that might help to answer some of your questions.


Haven’t claimed yet?


We are also concerned that we may not have heard from all of our affected customers. If you have hail damage and you haven’t lodged a claim yet, you can make a claim by calling 0800 800 800.


Already made a claim?


If you have lodged a claim and need to discuss it, you can contact our specialist team on 0800 HAILST (0800 424 578).



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