Natural disaster claims made easier
We’re now your single
point of contact if your
home or land is damaged
in a natural disaster.
We’ve partnered with
the Earthquake
Commission (EQC) to
make the claim
process simpler for
you.
During a stressful
time, you’ll only
need to deal with
us, your insurer,
instead of lodging
claims separately
with us and
EQC.
From 30 June 2021,
if you have home
insurance with us,
and if your home or
land is damaged in a
natural disaster,
we’ll manage your
EQC claim on behalf
of the EQC, as well
as any non-EQC
claims.
Previously, you
would have lodged a
claim with the EQC.
If the cost of the
damage exceeded
$150,000 (+ GST),
you would have
needed to lodge
another claim with
us to cover the rest
of the costs
(subject to the
terms and conditions
of your home
insurance policy and
up to your sum
insured).
The cover you’re
entitled to has not
changed.
The only difference
will be who manages
your EQC claim. As
your insurer we will
now manage the
entire claim.
Lodge
your claim
here
or
phone us on
0800 800
800
.
You don’t need to
contact EQC. We have
a special dedicated
team of EQC
accredited Senior
Claims Consultants
with experience in
natural disaster
claims who will
manage your claim.
After you’ve lodged
your claim, you’ll
be contacted by our
team to arrange an
assessment, if
required, and to
advise you of next
steps. If the
disaster impacts
many customers,
there may be some
delays, but we’ll do
everything we can to
keep things moving
while keeping you
informed.
Frequently Asked Questions
EQCover is
provided by the
Earthquake
Commission (EQC)
for residential
buildings and
defined areas of
residential
land. It covers
damage from
natural
disasters like
earthquakes,
volcanoes,
tsunamis,
natural
landslips and
geothermal
events. It also
insures for fire
resulting from
any of these
natural
disasters, and
land damage from
storms or
floods.
How do I know if I
have EQCover?
Most people will
automatically
have EQCover if
they have a
current home
insurance policy
with us. EQCover
is subject to
any special
terms on your
insurance and
EQC cover. If
you do not have
home insurance,
you will not
have EQCover for
natural
disasters.
What does this mean
for my insurance
excess, levies
and/or premiums?
Excesses and EQC
levies have not
changed, and
this change
doesn’t impact
your premiums.
The only
difference will
be who manages
your EQC claim.
Your policy
premiums
continue to be
reviewed at
their annual
renewal date.
What about my
contents and vehicle
– are they still
covered for natural
disasters?
We cover
contents and
vehicles for
natural
disasters under
your contents
and vehicle
insurance
policies. They
are not covered
by EQC, so we
will continue to
cover these as
we do now.
I have an open claim
managed by EQC. Who
do I speak to about
it now?
If you have an
existing claim
being managed by
EQC from an
event prior to
30 June 2021,
please continue
to contact EQC
on 0800 DAMAGE
(
0800
326
243
),
or, if calling
from overseas,
+64
4 978
6400
.
How will you use my
information?
Lantern is a
business
division of IAG
New Zealand
Limited (IAG), 1
Fanshawe Street,
Auckland 1010.
We’ll collect
and obtain
information
while managing,
assessing and
settling your
EQC claim. We’ll
also provide
data to EQC
about where
insured homes
are located, so
EQC can better
model New
Zealand’s
exposure to -
and
understanding of
- natural hazard
risks.
As IAG is acting
as an agent of
the Earthquake
Commission (EQC)
for natural
disaster damage
under this
claim, any
personal
information
collected or
obtained from
you is collected
and obtained by
us as an agent
of EQC in the
course of
managing,
assessing and
settling your
EQC claim. This
information will
be used by IAG
and EQC to
fulfil our
functions under
the EQC Act.
IAG and EQC may
also use your
personal
information for
research, and
statistical
purposes.
How will you protect
my privacy?
Protecting your
privacy is
important to us,
and we’re
committed to
acting in
accordance with
the Privacy Act
2020. You can
view our Privacy
Statement here.
Your personal
information will
be held securely
by EQC, and
Lantern, as
necessary for
the purpose of
resolving your
claim and in
accordance with
the Privacy Act
2020, and the
EQC Act
Amendment 2019.
For more
information,
please see EQC’s
Privacy
Statement here.
Where can I go for
more information?
EQC remains
available and
accessible to
customers
seeking more
information
around their
entitlements
under the
Earthquake
Commission Act
1993.
For more
information
about your
rights and
entitlements
under the
Earthquake
Commission Act
1993, visit
EQC’s website
or contact EQC
on 0800 DAMAGE
(
0800
326
243
).
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