Payment options

 There are several ways you can pay your premium.

 

Personal Insurance

 

1.     Direct debit: This is one of the safest and most convenient ways to pay your bills. Payments are made automatically from your bank account, so bills never get lost, forgotten or delayed in the post. Plus, you have a record of the transaction via your bank statement or transaction history.

 

To set up a monthly direct debit from your bank account, credit or debit card, call us on 0800 800 800.

You can choose if your payment comes out on the 10th or the 25th of the month (or next business day if weekend or public holiday). If you wish to pay by instalments, a higher premium is charged than when you pay a lump sum annual premium.

 

2.     Online: Use our payment portal to make a payment online with your credit or debit card.

 

3.     Internet Banking: Using your online banking services, under bill payment select Lantern Insurance as the payee and use your client reference number in the reference field.

 

4.     Over the phone: Simply call us on 0800 800 800 with your credit or debit card.

 

Business Insurance

 

1.     Direct debit: To set up direct debit instalments from your bank account, call 0800 694 007.

 

You can choose if your payment comes out on the 10th or the 25th of the month (or next business day if weekend or public holiday). If you wish to pay by instalments, a higher premium is charged than when you pay a lump sum annual premium.

 

2.     Internet Banking: Using your online banking services, under bill payment select NZI Insurance (New Zealand Insurance) or NZI as the payee and use your client number in the reference field.

 

3.     Over the phone: Call us on 0800 694 007 with your credit or debit card number and we can process your payment over the phone.

 

 

 

Are you experiencing financial hardship? 


Our specialist Customer Care Team is here to support vulnerable customers. If you’re experiencing financial hardship, please 
fill in this form and one of our team will be in touch with you within five working days. We have a range of ways to help you, so you can stay insured and protected.

 

Request financial hardship assistance

Any questions? Please call us on 0800 800 800​

 

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For a complete description of your cover, please refer to your policy wording, policy schedule and any other relevant policy documents.
This information is a general guide only and is not necessarily complete. We reserve the right to change, update or correct any information from time to time without notice.