Rebuilding Canterbury
The rebuilding of Canterbury homes, businesses and communities has visibly increased and our own repair and rebuild programme continues to move forward with pace.
Our customers have told us they want more information on the repair and rebuild process to help them understand what stage they’re at and what happens next. With this in mind, we’ve developed two flowcharts that illustrate the ‘typical’ repair and rebuild process. See below for more information.
Helping our customers move on from the earthquakes is the priority of my claims teams and their partners in the field – our loss adjusters and the Hawkins rebuild solution managers.
I hope you find the information on this page useful. If you have any questions about your claim for earthquake damage, please contact your claims case manager.
 Mick Miller, General Manager NZI Claims
Planning ahead for repairs and rebuilds
We’ve developed two flowcharts that provide an overview of the typical steps involved in repairing and rebuilding a property, including areas where you can start to plan ahead.
Repair Flowchart
Rebuild Flowchart
While you’re involved in all steps of the process, there are three steps where your involvement is particularly important:
·         selecting a builder
·         scoping the repair
·         signing the contract with the builder.
When your repair or rebuild is due to begin you’ll be allocated a Loss Adjuster (LA) and a Hawkins Rebuild Solutions Manager (RSM) who will guide you through the process and discuss timeframes.
If you have questions about the process and you haven’t yet been allocated an LA or RSM, please contact your claims case manager.
Factsheets on key stages
We’ve developed factsheets that outline key stages in the repair and rebuild process. They’ve been designed to be read alongside the repair and rebuild flowcharts. Click on the links below to open PDF versions of the factsheets
Factsheet 1B        
Selecting your builder: rebuild​
Meet on site and discuss your reinstatement​
Designing your new home​
Signing your building contract​
What payments do I need to contribute?​
Moving out​
Factsheet 7
Selecting your repair builder
Using your Repair Estimate to Rebuild
Cash Settlement
Progressing your non-EQC claim​
Background to the earthquakes
The first, and largest magnitude, earthquake occurred on 4 September 2010. Its magnitude – 7.1 on the Richter Scale – put it in the class of a major earthquake likely to cause serious damage. And it did.
The earthquake was centred 30km west of Christchurch at a depth of 10km. When it hit it buckled land, caused extensive liquefaction, toppled chimneys and did serious damage to homes and infrastructure. Thankfully, there was no loss of life, mainly because of the time it hit – 4.35am on a Saturday morning.
Many large aftershocks followed, including a 4.9 on Boxing Day 2010.
Then, just as Cantabrians were adjusting to the ‘new normal’, a magnitude 6.3 earthquake hit – just before 1pm on Tuesday, 22 February 2011.
Although smaller in magnitude, the earthquake was centred close to the CBD, causing extensive damage. Sadly this event caused the loss of 185 lives, making it New Zealand’s second deadliest natural disaster.
It was also easily New Zealand’s most expensive natural disaster. In fact, with an estimated total cost to insurers in excess of $13 billion from this shake alone, it’s one of the most expensive insured events in the world.
In addition to these major events, there have been more than 12,000 aftershocks, including more than 50 in excess of magnitude 5 – the most recent of these in May 2012. A further 520 were of a magnitude greater than 4 on the Richter Scale.
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