About Lantern Insurance

 
  • ​Who is Lantern Insurance?
    Lantern is a business division of IAG New Zealand Limited (IAG). As a market leader, IAG is there for customers today, and plans for the future so we can help make your world a safer place.
  • Our Financial Strength rating
    AA- Financial strength rating
     
    Lantern is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency.
     
    A rating of AA- means IAG has a ‘very strong’ claims-paying ability, as you can see in the scale below.
     
    The rating scale is:

    AAA (Extremely Strong)
    AA (Very Strong)
    A (Strong)
    BBB (Good)
    BB (Marginal)
    B (Weak)
    CCC (Very Weak)
    CC (Extremely Weak)
    SD (Selective Default)
    D (Default)
    R (Regulatory Supervision)
    NR (Not Rated)
     
    The ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
     
    The rating scale above is in summary form. A full description of this rating scale can be obtained from www.standardsandpoors.com
  • Solvency margin
    Solvency margin
    ​In its Annual Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Limited had a Solvency Margin as at 30 June 2019 as follows:
     
     
     
    $m
    Actual Solvency Capital
    626.2
    Minimum Solvency Capital
    383.5
    Solvency Margin
    242.7
    Solvency Ratio
    163.3%
     
  • ​What products does Lantern insurance sell?

    We sell a range of NZI products that provide cover for your:

    • House
    • Contents
    • Car
    • Caravan
    • Trailer
    • Boat
    • House renovations or new domestic building work
    • Motorcycle
    • Small Business

    We also offer a mechanical and electrical breakdown warranty product for your car.

  • Financial Advice Disclosure

    Please take a few moments to read this important information.​

    Licensing and nature and scope of financial advice

    Lantern Insurance is underwritten by IAG New Zealand Limited (IAG/we). IAG has been granted a Financial Advice Provider (FAP) license by the Financial Markets Authority to provide financial advice. Advice will only be given about fire and general insurance products underwritten by IAG

    Duties Information

    IAG employes Nominated Representatives who are authorised to provide financial advice on its behalf. IAG and its Nominated Representatives are bound by duties under the Financial Markets Conduct Act of 2013 relating to the way financial advice is given.

    That means we are required to exercise care, diligence and skill and give priority to your interests when providing financial advice. We also need to meet applicable standards of ethical behaviour, conduct, client care, competence, knowledge and skill under the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

    You can learn more about the code by going to www.fma.govt.nz and searching for 'financial advice'.

    Fees, commissions and other incentives

    We do not pay any commissions or other sales incentives to our Nominated Representatives. If you receive financial advice from us you will not pay any additional fees, expenses or other amounts in relation to the receipt of that financial advice, regardless of whether you proceed with purchasing a Lantern product or not.

    Internal complaints procedures and external dispute resolution

    We understand that things don’t always go to plan and there may be times when you feel we’ve let you down. If this happens, we want you to tell us. We’ll do our best to put things right as soon as possible or explain something we could have made clearer.

    Step 1:Let us know what your concerns are:

    Call 0800 800 800

    Email us



    Write to PO Box 33714, Takapuna, Auckland, 0740

    We'll acknowledge your complaint within five business days.

    Step 2:If we can’t reach a resolution together, you’ll be referred to a manager who’ll aim to investigate and resolve your complaint within two weeks. If this isn’t possible, we’ll advise you of progress within ten business days.

    Step 3:If after working with a manager, we haven’t been able to make it right, we’ll escalate your case to a Complaints Resolution Officer to review.

    Step 4:If we’re unable to resolve your complaint, we’ll advise you in writing. You can refer your case to the Insurance & Financial Services Ombudsman (IFSO) Scheme.

    The IFSO is an independent authority that will carry out an impartial investigation.

    The IFSO scheme has been approved by the Minister of Commerce & Consumer Affairs to provide an external dispute resolution to consumers with complaints about financial service providers. It offers a free and independent complaints service.

    The IFSO can be contacted in the following ways:

 

Car Insurance

 
  • ​Do I get a discount if I have a car immobiliser?

    We don’t provide a discount on your premiums, but there are benefits to installing an NZI approved engine immobiliser. The risk of your car being stolen or damaged during an attempted theft will be greatly reduced and if you do have to make a claim for theft or attempted theft damage and your immobiliser was activated at the time, you won't have to pay an excess and you won't lose your no claim discount.​

  • Will my car insurance premium increase if I make a claim?

    We work with a no claims discount system. If there is a claim we may alter the level of this discount at your renewal.​
 

Insurance terms

 
  • What is a policy wording?

    It is a document that along with your application for insurance and the policy schedule, forms part of the insurance contract between you and us. The policy wording is common for all customers and describes what property is covered, the events your property is or isn’t insured against as well as the amounts that you can claim. It also describes the obligations you must meet in order for the policy to remain valid.​

  • What is a policy schedule?

    You will receive a policy schedule when you buy a policy and when a change is made to your policy. The policy schedule contains information specific to you such as details of the property you insured, the dates you are insured from and to, the amount it is insured for, any excesses that apply and any special conditions that apply to your policy. Together with the policy wording, the policy schedule is your contract of insurance.​

  • What is a premium advice?

    “Premium” is an insurance term meaning the “cost” or “price” of the insurance policy. A premium advice is a document you will receive when you first purchase insurance, before your policy is due to expire or if a change is made to your policy that results in a refund or extra premium to pay. It describes what the premium is, the date the payment is due by and the payment options available to you.​

  • ​What is agreed value and market value?

    The market value of your vehicle is the reasonable cost to buy a vehicle of the same year, make, model and specifications, mileage/hours and general condition as your vehicle. Agreed value is the amount you and your Insurer agree will be paid to you if your vehicle is irreparable following an insured event. However, all of Lantern Insurance / NZI vehicle products offer market value in the event of a claim.​
 

Joining Lantern Insurance

 
 

Payment information

 
  • Personal insurance
    1. Direct debit: This is one of the safest and most convenient ways to pay your bills. Payments are made automatically from your bank account, so bills never get lost, forgotten or delayed in the post. Plus, you have a record of the transaction via your bank statement or transaction history.
      To set up a monthly direct debit from your bank account, credit or debit card, call us on 0800 800 800.
      You can choose if your payment comes out on the 10th or the 25th of the month (or next business day if weekend or public holiday). If you wish to pay by instalments, a higher premium is charged than when you pay a lump sum annual premium.
    2. Online: Use our payment portal to make a payment online with your credit or debit card.
    3. Internet Banking: Using your online banking services, under bill payment select Lantern Insurance as the payee and use your client reference number in the reference field.
    4. Over the phone: Simply call us on 0800 800 800 with your credit or debit card.
  • Business Insurance
    1. Direct debit: To set up direct debit instalments from your bank account, call 0800 694 007.
      You can choose if your payment comes out on the 10th or the 25th of the month (or next business day if weekend or public holiday). If you wish to pay by instalments, a higher premium is charged than when you pay a lump sum annual premium
    2. Internet Banking: Using your online banking services, under bill payment select NZI Insurance (New Zealand Insurance) or NZI as the payee and use your client number in the reference field.
    3. Over the phone: Call us on 0800 694 007 with your credit or debit card number and we can process your payment over the phone
 

Are you experiencing financial hardship?

 
  • Financial Hardship

    Our specialist Customer Care Team is here to support vulnerable customers. If you’re experiencing financial hardship, please fill in this form and one of our team will be in touch with you within five working days. We have a range of ways to help you, so you can stay insured and protected.

    Request financial hardship assistance.Request financial hardship assistance.

    Any questions? Please call us on 0800 800 800.

 

Prepared for a cheque-free future

 
  • What has changed?

    ​With banks moving away from issuing and accepting cheques, companies like ours can no longer accept cheques as a form of payment, as we are unable to process them.

  • What does this mean for me?

    ​We can no longer accept cheques as a form of payment. If you are someone who’s paid us by cheque in the past, we realise this might affect the way you pay for your insurance. Although we are no longer issuing or accepting payments by cheque, we are here to support you transition to another payment method

  • How can I pay my premium if I can’t pay by cheque?

    ​Click here to find out more about the other ways you can pay your premium.​

  • Need a hand?

    ​We understand that moving away from cheques may be a big change for you. So, if you have any questions or need help getting set up, please call us on 0800 800 800.​

 

Claims

 
  • How do I make a claim?

    Making a claim can be daunting, that’s why we’ve developed an experience that we hope will be helpful to you.

    What is, ‘The Lantern Experience’

    • When you call we’ll identify you over the phone and quickly find your cover details.
    • There’s no need to complete any forms. Claims are handled over the phone in most cases.
    • If an assessment is needed we’ll arrange it straight away. An assessor will contact you very quickly.

    Call us on 0800 800 800 and speak to one of our friendly and knowledgeable staff.

    Important information you need to know

    • First and foremost make sure you and your family are safe.
    • Make sure you take reasonable precautions to prevent any further loss or damage (such as if one car window is smashed, park it up against a wall so that it is difficult for someone else to enter through it).
    • Please don’t spend any money on repairs or replacement without talking to us first. If it’s an emergency, go ahead, but keep any receipts to claim a reimbursement.
    • Please phone us on 0800 800 800 as soon as possible if you receive documents from anyone else about your claim.
    • If you may have caused damage to someone else's property, please don’t admit you are at fault. Simply say you need to speak to your insurer and phone us on 0800 800 800.
    • Contact the police immediately if the loss or damage was caused by an illegal act.

Ready for a quote?

Call 0800 800 800

Click to talk
 

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Lantern Insurance is a business division of IAG New Zealand Ltd


For a complete description of your cover, please refer to your policy wording, policy schedule and any other relevant policy documents.
This information is a general guide only and is not necessarily complete. We reserve the right to change, update or correct any information from time to time without notice.