About Lantern Insurance

 
  • ​Who is Lantern Insurance?

    Lantern Insurance is a provider of premium NZI products, regarded by many to be some of the best insurance products in the New Zealand market.

  • Our Financial Strength rating
    AA- Financial strength rating
     
    Lantern is a business division of IAG New Zealand Limitedwhich has received a Standard & Poor's (Australia) Pty Ltd financial strength rating of AA-.
     
    This means we have a ‘Very Strong' claims paying ability, as you can see in the scale below. As a customer, this is important to you as it's your reassurance that we will be able to pay your claims now and in the future.
     
    The rating scale is:

    AAA (Extremely Strong)
    AA (Very Strong)
    A (Strong)
    BBB (Good)
    BB (Marginal)
    B (Weak)
    CCC (Very Weak)
    CC (Extremely Weak)
    SD (Selective Default)
    D (Default)
    R (Regulatory Supervision)
    NR (Not Rated)
     
    The ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
     
    The rating scale above is in summary form. A full description of this rating scale can be obtained from www.standardsandpoors.com
  • Solvency margin
    Solvency margin
    In its Annual Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Limited had a Solvency Margin as at 30 June 2017 as follows:
     
     
    Life
    Non-Life
    Total
     
    $m
    $m
    $m
    Actual Solvency Capital
    0.1
    631.2
    631.3
    Minimum Solvency Capital
    0.1
    359.2
    359.3
    Solvency Margin
    0.0
    272.0
    272.0
    Solvency Ratio
    121.8%
    175.7%
    175.7%
     
  • ​What products does Lantern insurance sell?

    We sell a range of NZI products that provide cover for your:

    • House
    • Contents
    • Car
    • Caravan
    • Trailer
    • Boat
    • House renovations or new domestic building work
    • Motorcycle
    • Small Business

    We also offer a mechanical and electrical breakdown warranty product for your car.

  • QFE Disclosure Statement
    It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs.
     
    Your insurance is underwritten by NZI, a business division of IAG New Zealand Limited ("IAG"). IAG is a Qualifying Financial Entity ("QFE") under the provisions of the Financial Advisers Act 2008. You can check this information on the Financial Service Providers Register at www.fspr.govt.nz.
     
    As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care, diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers do not have to be individually registered or authorised. IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.
     
    Should you have a concern or complaint about our service, here is some information that can provide you with assistance - Complaints Procedure.
     
    IAG is licensed and regulated by the Financial Markets Authority (FMA). You can obtain information about financial advisers from the FMA. You may also report information to the FMA about IAG and its financial advisers at:
     
    Phone: (04) 472 9830
    Street address: Level 2, 1 Grey St, Wellington
    Postal address: PO Box 1179, Wellington 6140
 

 Car Insurance

 
  • ​Do I get a discount if I have a car immobiliser?

    We don’t provide a discount on your premiums, but there are benefits to installing an NZI approved engine immobiliser. The risk of your car being stolen or damaged during an attempted theft will be greatly reduced and if you do have to make a claim for theft or attempted theft damage and your immobiliser was activated at the time, you won't have to pay an excess and you won't lose your no claim discount.​

  • Will my car insurance premium increase if I make a claim?

    We work with a no claims discount system. If there is a claim we may alter the level of this discount at your renewal.​
 

 Insurance terms

 
  • What is a policy wording?

    It is a document that along with your application for insurance and the policy schedule, forms part of the insurance contract between you and us. The policy wording is common for all customers and describes what property is covered, the events your property is or isn’t insured against as well as the amounts that you can claim. It also describes the obligations you must meet in order for the policy to remain valid.​

  • What is a policy schedule?

    You will receive a policy schedule when you buy a policy and when a change is made to your policy. The policy schedule contains information specific to you such as details of the property you insured, the dates you are insured from and to, the amount it is insured for, any excesses that apply and any special conditions that apply to your policy. Together with the policy wording, the policy schedule is your contract of insurance.​

  • What is a premium advice?

    “Premium” is an insurance term meaning the “cost” or “price” of the insurance policy. A premium advice is a document you will receive when you first purchase insurance, before your policy is due to expire or if a change is made to your policy that results in a refund or extra premium to pay. It describes what the premium is, the date the payment is due by and the payment options available to you.​

  • ​What is agreed value and market value?

    The market value of your vehicle is the reasonable cost to buy a vehicle of the same year, make, model and specifications, mileage/hours and general condition as your vehicle. Agreed value is the amount you and your Insurer agree will be paid to you if your vehicle is irreparable following an insured event. However, all of Lantern Insurance / NZI vehicle products offer market value in the event of a claim.​
 

 Keeping your costs down

 
  • How can I keep the cost of my insurance premiums down?

    We offer discounts to customers who keep all their NZI policies with Lantern. If you have two or more of the following NZI insurance policies with Lantern Insurance – house, contents, motor vehicle, motorcycle or boat – you will be eligible to receive discounts on other personal insurance policies.

    Age
    Premium discounts may apply if you are aged 50 or over and even greater discounts may apply if you are 60 or over.

    Burglar Alarms
    Make crime less attractive with a professionally installed burglar alarm system with an external siren and you will receive a 15% discount off your NZI contents policy. There are also higher discounts for monitored alarm systems.

    Choosing a higher excess
    If you choose to select a higher excess, you can make savings on your premiums.
 

 Joining Lantern Insurance

 
 

 Payment information

 
  • What payment options do you offer?
    • Annually by invoice (cheque, Bill payment or by credit card)
    • Monthly direct debit payments from your bank account - we offer two date options the 10th or 25th of the month. In most cases this can now be completed over the phone without the need to complete a form.
    • Monthly credit card payments.
  • ​Can I pay by automatic payments or cheque each month?

    No, we don’t accept automatic payments or monthly cheques; however you can pay by monthly direct debit instead.​
 

 Claims

 
  • How do I start my Canterbury Earthquake claim?

    Getting started on your contents claim and claims for losses not covered by the EQC

    We’re working hard to help make the claim process as smooth as possible. While there's still a significant amount of coordination and consultation to take place with all parties on how land will be remediated, there are some practical things Lantern customers can do to keep things moving - like getting started on contents claims and claims for losses not covered by the EQC.

    Download our handy claim pack which includes:

    • A guide to what the EQC covers and what Lantern covers
    • A checklist of typical household items to help you work out what you've lost
    • A claim form
    • Helpful information and advice.

    Even if you’ve already lodged a claim with Lantern you may find the pack useful. The more information you can provide us with now, means we’ll have a head start when we get to your claim.

    Download a copy of the pack.

  • How do I make a claim?

    Making a claim can be daunting, that’s why we’ve developed an experience that we hope will be helpful to you.

    What is, ‘The Lantern Experience’

    • Your claim will be looked after by one person. You won’t have to explain yourself twice and you’ll always know who to talk to.
    • When you call we’ll identify you over the phone and quickly find your cover details.
    • There’s no need to complete any forms. Claims are handled over the phone in most cases.
    • If an assessment is needed we’ll arrange it straight away. An assessor will contact you very quickly.
    • We’ll always keep you posted. There’s no need to chase claims when you’re with Lantern. Your claims person will provide progress reports by phone or email.

    Call us on 0800 800 800 and speak to one of our friendly and knowledgeable staff.

    Important information you need to know

    • First and foremost make sure you and your family are safe.
    • Make sure you take reasonable precautions to prevent any further loss or damage (such as if one car window is smashed, park it up against a wall so that it is difficult for someone else to enter through it).
    • Please don’t spend any money on repairs or replacement without talking to us first. If it’s an emergency, go ahead, but keep any receipts to claim a reimbursement.
    • Please phone us on 0800 800 800 as soon as possible if you receive documents from anyone else about your claim.
    • If you may have caused damage to someone else's property, please don’t admit you are at fault. Simply say you need to speak to your insurer and phone us on 0800 800 800.
    • Contact the police immediately if the loss or damage was caused by an illegal act.

Ready for a quote?

Call 0800 800 800

Click to talk
 

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Lantern Insurance is a business division of IAG New Zealand Ltd


For a complete description of your cover, please refer to your policy wording, policy schedule and any other relevant policy documents.
This information is a general guide only and is not necessarily complete. We reserve the right to change, update or correct any information from time to time without notice.