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Caring for our customers during COVID-19

As the situation with COVID-19 rapidly unfolds we are keeping up to date with the latest Government announcements and ensuring we are working to provide a high-quality service, while keeping our Lantern team and customers safe and well. Click here for more information.


  • Call us on 0800 800 800, we're here 9am-5pm Monday to Friday
  • Calling from overseas: +64 9 969 4852
  • For Roadside Assistance please call 0800 694 555


  • Lantern Insurance, PO Box 1049, Wellington 6140

ask questionComplaints

ask questionInsurance Fraud

  • Insurance fraud costs every policy holder. You can help by reporting suspected fraudulent activity. Information provided will be held in the strictest of confidence. Phone 0800 FRAUDLINE (0800 372 835) or email​
  • Post to: Fraud Manager, Private Bag 92130, Victoria Street West, Auckland 1142


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Lantern Insurance is a business division of IAG New Zealand Ltd

For a complete description of your cover, please refer to your policy wording, policy schedule and any other relevant policy documents.
This information is a general guide only and is not necessarily complete. We reserve the right to change, update or correct any information from time to time without notice.