We take customer service seriously, and we'll do our best to resolve any issues
If you have a concern or complaint
Contact the person you have been dealing with. If you’d like to pursue the matter further please ask to speak to our Complaints Resolution Team.
Not satisfied?
If you are not satisfied with the outcome from the step above, contact:
The Head of Lantern
Phone: 0800 800 800 or (09) 985 0458
Email: contactus@lanterninsurance.co.nz
Postal address: PO Box 33714, Takapuna, Auckland 0740
If you have a dispute
In the event you have a dispute that can not be resolved by direct communication with IAG, retail clients have free access to our licensed dispute resolution scheme, the Insurance & Savings Ombudsman of New Zealand (“ISO”). You can contact the ISO at:
Office of the ISO
Phone: 0800 888 202
Email: info@iombudsman.org.nz
Postal address: PO Box 10-845, Wellington 6143