Call us on 0800 800 800.

If you need to make a claim simply call us on 0800 800 800 as soon as you can and we will take care of things from there - no matter how large or small your claim.

We handle your claim over the phone, and in most cases you will not need to complete a claim form. This will save you time and means that your claim will be processed as quickly as possible.

If you need to make a claim we will:

• treat you fairly and process the claim within the terms of your policy
• arrange assessment straight away if you have experienced a major property loss (such as a house fire)
• accept your claim during the first phone call if we can. If we need more information we will let you know as soon as possible
• keep you informed on the progress of your claim
• give you all the information you need on how we will settle your claim